Credit Card | 2-3 Business Days
Credit Card Settlement Timing: Credit Card transactions will be deposited into your account in 2-3 business days. This is based off the transaction date which includes a 7pm PST cutoff each day. (Not including weekends or holidays). The processing fee will be debited from your operating account the day after the funds were deposited into your account. Fees always debit from operating, regardless if client funds are deposited into trust or operating accounts.
Disputes: Credit card payments can be disputed by the cardholder in the form of a chargeback. A consumer may initiate a chargeback by contacting their issuing bank and filing a substantiated complaint regarding one or more debit items on their statement. For most disputes the time frame is 120 days (U.S.) and 180 days (International) from the transaction date of the original sale or the date of discovery of the issue (i.e. defective merchandise). However, in some instances the time frame may be longer or shorter depending on the specific reason code. Once initiated, funds are pulled immediately and attorneys are notified.
MyCase fights each chargeback on behalf of our customers. In most cases, we will contact you to obtain additional information to supplement your chargeback dispute documentation.
eCheck | 4-5 Business Days
ACH Settlement Timing: ACH/eCheck transactions will be deposited into your account within 4-5 business days (Excluding weekends and holidays).
*NSF's: (Non Sufficient funds = NSF) ACH/eChecks work similar to a paper check. If the client’s account does not have sufficient funds to cover the payment made, you will be notified and funds will not be deposited into your account due to the funds not clearing your client’s account. Invoices will update to reflect the NSF’d transaction.
Refunds: You should always wait until after the 5 business days have concluded before refunding an ACH/eCheck transaction. For more details, visit this link.
Disputes: eCheck payments can be disputed by the account holder in the form of a de-authorization. A consumer may initiate a de-authorization by contacting their bank and filing a de-authorization form. This form must be filed within 90 days of their bank statement. Funds are pulled immediately and attorneys are notified.
When applicable, MyCase will provide proof of authorization on behalf of the attorney. We recommend creating a payment agreement form between you and your client to ensure that agreed upon payments will not be disputed.