What is Hona?
Milestones is now Hona: Hona offers innovative client-updating software purpose-built for law firms. Integrated directly with MyCase, Hona allows you to automate client updates, empower clients with a user-friendly portal, educate on case progression, send mass messages, auto-request reviews, and more. Set your law firm apart by offering a truly engaging client experience.
With Hona, firms can send clients automated case updates via text, with information such as a description of the next stage, video chats, and FAQs to inform clients about their cases. Automating the client journey enhances the client experience and reduces the volume of live client contact a firm has to manage.
Firms can also use Hona to send mass text messages to notify clients of office/holiday hours, prompt happy clients to leave reviews, and send client updates based on time that has elapsed.
How does the Hona integration work?
By integrating with MyCase, firms can sync contact and document data between the platforms, eliminating data entry and keeping everything organized in one easy-to-find place.
Messages sent or received from Hona syncs MyCase, and any documents uploaded to Hona will also sync to MyCase.
Learn more about Hona here.