Before you can install the brand new MyCase Sync for Outlook Plugin on your computer, you will have to remove the old plugin from your system.
This article will walk you through the process of uninstalling the plugin and removing the MyCase calendar and contact groups from within Outlook.
1. Uninstall Old Plugin from within Outlook
Open Outlook, and click the MyCase tab.
Then, click on Configuration next to the Logout option.
Once the menu option opens, click on the "Uninstall" tab in the menu option that, then the Uninstall button. Follow the wizard from there.
2. Remove Plugin from Add/Remove Programs
In Windows, open the Control Panel.
Then, depending on your version of Windows, click on either Add/Remove Programs or Uninstall a program.
If you don’t know how to find your control panel, search Windows for Control Panel by clicking on the search option from the menu in the bottom left corner
You will be presented with a list of programs. Find MyCase 1.0.91, then uninstall it from your computer
3. Remove Contact Folders in Outlook
Open Outlook and click on the Contacts tab.
In the left-hand menu, you will notice a contact folder called MyCase Contacts. Right click it and choose Delete. Deleting this will only remove the contacts from Outlook - the contact will not be deleted from your MyCase account.
If you do not see this contacts navigation folder, it has been moved to the trash already.
4. Remove MyCase Calendar in Outlook
Open the Calendar in Outlook.
In the left-hand menu, you will notice a group called MyCase Appointments. Right click it and choose Delete. Deleting this calendar will only remove events in Outlook - your events will not be deleted from your MyCase account.
If you do not see this calendar navigation folder, it has been moved to the trash already.
If you need help removing the old MyCase Outlook Plugin, please don't hesitate to contact our support team at firstname.lastname@example.org or by phone at (800) 571-8062 x1.