MyCase Payments handles an NSF in the same way that a bank would handle a bounced check - only this process will take place much faster on the MyCase Payments system. The processed funds will be removed from the account they were deposited into, while MyCase simultaneously emails you and your client of the rejected payment. Depending on your client’s bank and your bank, this process can take place 2-6 business days after the initial deposit.
To view a rejected payment’s details, navigate to the invoice history associated with the rejected payment, and click on the blue notes link on the right hand side. If need be, a payments representative can explain this in more detail - to contact, simply send an email to firstname.lastname@example.org.
If you notice a rejected payment that has a different description and would like more information, you can also contact email@example.com for further details. Please have your confirmation number ready.
For customers with our Quickbooks Sync, rejections and refunds will not be included when you sync your MyCase account to Quickbooks. You will need to enter these transactions within your Quickbooks account.