This article will walk you through reactivating a deactivated firm user.
Please note, reactivating a user may result in additional charges. Read the How do I add firm users to MyCase article to learn more.
Open the Settings page.
Toggle the "Status" from Active to view the Inactive users. You will be taken to a list of all the deactivated users on your MyCase account.
Find the person you'd like to reactivate, then click on their name. You will be taken to their Contact Details page. Scroll to the bottom of their photo and click on the Reactivate Paralegal button. Note: Depending on the user type, the button will say Reactivate Attorney, Reactivate Paralegal, or Reactivate Staff.
A confirmation window will appear. To abort the reactivation, simply click Cancel. To move forward reactivating this user, click on Reassign.
The user will now be reactivated and able to access their MyCase account.