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How to Edit Your Notification Settings
How to Edit Your Notification Settings

This article will explain the various trigger events and delivery methods that make up notifications in MyCase.

Ben Q avatar
Written by Ben Q
Updated over a week ago

You can control how often you'd like to receive notifications, and what method you'd like to receive them (email, activity stream, in-app bubble, etc.)

Notification Methods

There are three notification methods that MyCase uses: email notifications, recent activity, and in-app notifications. Let's take a closer look at each one...

Email Notifications

MyCase can send you email notifications with updates and developments related to the cases that you are working on. As you will see later, you can edit the frequency of these emails (every 5 minutes, 10 minutes, 30 minutes, etc.). This will create a digest of notifications that are broken down be each case. Whether you're in the office, in court, or even on vacation, you will never miss an important development.

Recent Activity Notifications

On your Dashboard (home page), you will notice an area called Recent Activity. This is a great place to view the real-time activity that is happening at your firm. This Recent Activity feed will refresh for you automatically. As you will soon see, you can choose which items you'd like to show and hide in your Recent Activity feed.

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In-App Notifications

Certain events (new document uploads, new calendar events, new messages, etc.) can have in-app notifications. An in-app notification is the bubble that shows up over the tabs on the top of MyCase. For example, if you have one unread calendar event, you will see a "1" over the calendar tab (pictured below).

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Editing Your Notification Settings

Open the Settings page by clicking on Settings > All Settings in the top right corner.

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In the left-hand menu click on My Notifications.

You will be taken to the Notification Settings page (pictured below). Keep in mind, any changes you make to these settings will only affect your account. Enabling or disabling notifications for yourself will have no impact on other users' notification settings.

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Email Notification Frequency - Specify how often you'd like to receive an email with all of your notifications. You can receive emails more frequently by choosing the "Send every 5 minutes" option, or you can choose to receive fewer email notifications by choosing the "Send every hour option". You will only receive an email when there are notifications to report. For example, if you have chosen the "Send every 30 minutes" option, and there has been no activity in the past 30 minutes, you will not receive an email.

Turn Off All Email Notifications
If you don't want to receive any email notifications based on actions that take place in your MyCase account select the option for Turn Off in the drop down menu titled Recent Activity Email Frequency (pictured below):

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Notification Triggers - The first column will display every notification trigger in MyCase. For example, you can set what notifications you'd like to receive every time a new case is added to the system, an event is deleted, etc.

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Send An Email - For each notification trigger, you can choose whether or not you'd like to receive a notification for it via email.

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In Activity Feed - For each notification trigger, you can choose whether or not you'd like to receive a notification for it in your Recent Activity feed.

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In-App Notification - Certain notification triggers can be delivered as In-App Notifications. You can enable or disable in-app notifications for various event triggers.

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There are two event triggers that will always send you an email notification: new messages and new comments. When you receive a new message or a new comment, you will always receive an instant email notification and an in-app notification.

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