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Word Add-in Troubleshooting

Advanced Document Automation Word Add-in

Written by Crystal Lindsey
Updated over a week ago

If you experience any issues with the add-in, we recommend following these troubleshooting steps:

Close and reopen the add-in

Quit Word

Clear Web Cache

The add-in is using your underlying internet browser.

  • Click the "i" icon on the top right of the Add-in

  • Click Clear Web Cache

Uninstall and Reinstall the app

  • To uninstall go to Insert > My Add-in in Word.

  • Click the 3 dots and select "Remove"

  • To reinstall click on Office Store, Search for MyCase, and click Add.

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