Firmwide Two-Factor Authentication
Ben Q avatar
Written by Ben Q
Updated over a week ago

Increase the security of your MyCase account with firmwide two-factor authentication. Require your users to verify their identity upon login to ensure that your data is only accessible to those it’s intended for.

How Firmwide Two-Factor Authentication Works

Firm users with the permission “Manage your Firm’s 2 Factor Authentication options?” have the ability to enable firmwide two-factor authentication, which will prompt all users to complete TFA setup the next time they log into MyCase. Once set up, they will need to verify their identity using a code generated by an app on their smartphone each time they log in.

Firm users with this permission will also be able to see which of their users have completed TFA setup. This information is accessible in the Firm Users section of the primary Settings page.

Enabling Firmwide Two-Factor Authentication

To enable firmwide TFA: find the Firm Settings section of the primary Settings page, and click the Preferences tab. Click Require Firmwide Two-Factor Authentication, then click Enable in the confirmation window.

Once enabled, all existing firm users will be required to set up TFA the next time they log into MyCase (if they haven’t done so already). New firm users will be required to set up TFA after activating their account. Users will not have access to their accounts until the setup is complete.

They’ll be prompted to download the Google or Microsoft Authenticator App, add MyCase to the app, and enter the 6-digit code provided.

Click here for step-by-step instructions.

While firmwide TFA is enabled, firm users can no longer disable TFA for their own account.

*Please note that if a user has multiple MyCase accounts, TFA will be required for all of them.

Disabling Firmwide Two-Factor Authentication

To disable firmwide TFA: find the Firm Settings section of the primary Settings page, and click the Preferences tab. Click Make Firmwide TFA Optional, then click Disable Firmwide TFA Requirement in the confirmation window.

Disabling firmwide TFA simply removes the TFA requirement; it does not turn it off for any user automatically. The login experience will remain the same, unless a user disables TFA from within their Settings.

While firmwide TFA is disabled, new users will not be required to set up TFA.

*If you lose your phone or get a new phone, please contact MyCase Support to reset Two-Factor Authentication for your MyCase Account.

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