The "List" Custom Field lets you create a list of pre-defined items. Then, you can choose one of those items when creating or editing a case, contact, or company record in MyCase.
How to Create Lists
When adding a Custom Field into MyCase (learn more ), choose List as the field type.
Next to List Options, click Add List Option. Type a list option into the box, then press the check mark on the right hand side of the line. Repeat this until you've added all the options you'd like.
You can re-order the list options by clicking and dragging them up and down.
Once everything is added and ordered correctly, click Add Custom Field.