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How to Submit MyCase Website Changes
How to Submit MyCase Website Changes

As a part of your monthly website service, our team is available to make changes to your site.

Written by Sarah Schneider
Updated over a week ago

As a part of your monthly website service and maintenance fee, our team of expert web specialists is available to make changes to your site. This can be something as simple as updating your office address or something more in-depth like adding a completely new page.

To submit your request, please email with a detailed description of your desired changes, along with any necessary assets (text, images, code snippets, etc.). You can expect to hear back from us within 24 hours on business days.


To assist us in completing your revisions as quickly as possible, please describe your desired change(s) according to the guidelines outlined below.

  1. You may include as many changes as you need in a single email request.

  2. For text changes, send your new content in a Word document for copy-and-paste capabilities. You do not need to track your changes. Simply provide us with the updated copy and note which page/section it belongs to.

  3. Include the specific URLs of the page(s) where a change needs to take place. Please be descriptive in what you would like changed, providing exact instructions where applicable.

  4. Provide all content and information necessary to make the changes in your email so that we can make the alteration as quickly as possible. Incomplete information may delay our ability to deliver the changes in a timely manner.

  5. When adding a new practice area or page, please attach the content in a Word document and include any photos in JPG or PNG formats. Please note that we do not write additional content for your pages or practice areas. Our content writing and stock photo purchasing services are only available during the initial website build.

  6. If you plan to work with a 3rd party marketing or SEO company, please contact us with any questions regarding website editing permissions. We are unable to provide full administrative access to your site, but we can grant editor access upon request. If the 3rd party representative would like to work with us directly to make changes, they need to CC our mutual contact on your MyCase account in any email communication.

  7. For social media integrations: send the URL of the account(s) you would like linked to your site.

  8. For reviews & testimonial page updates: provide the testimonial itself in the correct format, matching any others on your site.

  9. For video uploads: provide the URL to the video to embed. YouTube is the easiest format for uploading videos to your site.

  10. For more articles relating to websites, visit our help center.

Do not hesitate to contact us at with any additional questions. Since your website was built on our proprietary platform, some aspects of it cannot be altered. If this is the case, we are happy to look into an alternative solution with you.

Please Note: In order to better assist you, we send out a quick survey at the end of each case submitted. If you submit a few cases in a short amount of time, we will try not to send multiple surveys. If you do happen to receive multiple surveys, feel free to ignore the extras. Their purpose is to help us improve our service to you!

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