MyCase Chat

For security reasons, if your MyCase account is idle for a certain period of time, you will be automatically logged out. By default, this auto-logout duration is set to 10 minutes of inactivity. You can change the auto-logout time, or even disable the auto-logout completely.

Open the Settings page by clicking your name in the top right corner.

In the left-hand menu click on My Settings. Click the blue button Edit Preferences.

Find the section for Automatic Logout. You can set the auto-logout time, or disable it completely by checking radio button next to Do not automatically log me out.

When finished, make sure to click Save Preferences.

For security reasons, if your MyCase account is idle for a certain period of time, you will be automatically logged out.

Changing My Automatic Logout Time

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

{assigneeName} needs more information from you