Two-Factor Authentication is an optional feature that greatly increases the security of your MyCase account. This article will explain how Two-Factor Authentication works and how you can enable it for your account.
How Two-Factor Authentication Works
Once you've set up Two-Factor Authentication, you will have an app on your smartphone that generates a "secret code". Every few minutes the app will destroy the code and generate a new one, thus it is constantly being updated. Each time you login to your MyCase account, you will have to retrieve the code from your smartphone and enter it into the system. This means that your account will not be able to be accessed by anyone who doesn't have your secret code (usually only you).
Enabling Two-Factor Authentication
In the top-right, click the dropdown menu with your name on it, then click Settings. In the left-hand menu, go to My Settings, then click Two-Factor Authentication. Click the Enable Two-Factor Authentication button (pictured below).
You will then be presented with step-by-step instructions (pictured below). Let's take a closer look at each step.
Note: You should not be scanning the QR code in this help article. Please scan the QR code that is shown within your MyCase account after following these steps.
(1) Download the Google or Microsoft Authenticator App
On your iPhone, Android, or Blackberry device, open the app store and do a search for Google or Microsoft Authenticator. Download the app to your smartphone. At this time, Google Authenticator is not available on older phones.
(2) Add MyCase to Google or Microsoft Authenticator
Open the Google or Microsoft Authenticator app on your phone, and follow the prompts to begin setup. You can choose to scan a QR code, or enter the Secret Key manually.
If you choose the Scan Barcode option, simply point your smartphone at the barcode displayed in Step 2. The phone will automatically recognize the barcode and advance you to the next step.
If you choose the Manual Entry option, you will have to enter the information on your own. For Account, enter the email address you use to access your MyCase account. For Key, enter the Secret Key displayed underneath the barcode in Step 2.
Once you have scanned the barcode or manually entered the key, you will be taken to the confirmation screen. This will display your current Two-Factor Authentication code that needs to be entered every time you login to MyCase. Notice the small counter - this lets you know how much time you have until this code is destroyed and a new one is generated.
(3) Log in with Two-Factor Authentication Enabled
You've successfully enabled Two-Factor Authentication for your MyCase account! From now on, when you login to your MyCase account, you will have to enter your Security Key.
If you lose your phone or get a new phone, please contact MyCase Support to reset the Two-Factor Authentication for your MyCase account.